Your customers are not coming back. Why?

Your customers are not coming back. Why?

Many businesses have problems with customers not coming back..why?

Is it because of the bad customer service? not making the customers happy? not having a community ?

Firstly you have to be sure that your staff is qualified, motivated and that they want to do the job. Customer servers are the ones giving the first and usually the last expression about the business.

Go on and try to make your customers feel special. Everybody likes to get a bit of extra attention.  If you have customers who are coming in a little often than the others, make them loyal customers.  Have some benefits for the loyal customers (lower prices, cup of coffee, small gifts etc.). Even small things make people happy and give them the feeling of warmth about your business.

If people leave with good feelings it is sure that the word spreads and they are not coming back alone the next time.

If you see that there are not a lot of customers coming back, do research, see what you could change to please people more.

Advertise, advertise, advertise!!





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About Liis Tali

I am Liis and I´m an Estonian. Started working in the field of customer service at quite a young age. So decided finally to have a proper education in that field. I also like cooking..right now I am dreaming of food :)

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