I have to say, education in Finland is so much different than in country I came from, by the way I`m from Ukraine. In this case “different” means “good”.
First of all I like our group. There are 22 people of 8 nationalities, ages 16 to 27; different cultures, languages, backgrounds but still and all, we have some common interests and goals.Of`course sometimes misunderstandings occur, which is a usual thing in any group or team. It`s not always easy to deal with other students, but it`s the way we learn.
Few weeks ago we visited Lionbridge, which is a big international company. They told us about their own experiences: how it feels to work with people from different counties.They said we should appreciate the possibility to study in multicultural environment, so in future we will be prepared for working in international team and with international customers.
Our main subjects are CUSTOMER SERVICE, English, Finnish and Secretarial Work but we also have Arts & Culture, Health education and others lesson, which are not that serious but interesting.
Our teachers are quite tolerant, nobody pushes on us and we have enough free time to do something except studies. Moreover we have fun at our lessons… sometimes =). For example at our English lessons we were watching movies, we were performing different customer service situations and so on. At other lessons we draw up lots of different projects: events, posters, presentations etc.
During the school year we have visited some companies and events: Lionbridge, Alihankinta-messut, Joulutori, Rekrytori and some others to see how people make business in Finland and to learn something new.
So studying business is not that boring as you might think 😉
P.S. All the students of TREDY get free lunch! =)
How often does the product meet your expectations? Click here and you´ll see what I mean...there are hundreds of such examples on the internet.
To attract consumers companies assure us that their quality is the best, the item is unique, delivery is fast and so on. They promise a lot of benefits which are not always true. It works until consumers learn the actual value of the product or service. Most probably customers will leave the company, they won´t buy the product or use the service again.
False advertising is a wrong way to make business.
BUT! Everybody makes mistakes. Sometimes producers don´t mean to lie, but some small accidents happen and they may adversely affect company´s reputation. In this case it is important to inform the customers about what is going on.
Let´s have an example : some online shop is famous with it´s low prices and fast delivery, but because of Christmas sales it is hard to deliver all the items on time.Simple message, like: “Sorry, we have a lot of orders this week, your order will arrive 2 days later” will still keep positive impression about company´s services. Keeping customers posted on shows that producer/company cares.
Although not every one of us works in services sector, but every one of us is a customer. We always notice if salesman is not friendly enough, if waitress is unconfident or if someone of the personnel is not competent.
Unfortunately people always(!!!) notice, when something goes wrong. Don´t ever think: “It´s not a big deal”! Customers will remember your mistakes!
You, as a person, who works in field of customer service you should do your best to your company`s reputation maintain strong. Be attentive, be awake!
People want somebody to care about them, this is our nature. Give a smile, be friendly, do small pleasant things, like a free candy for kid, who came to cafeteria with his family.
Think how you want others to treat you and act the same way.
Have you ever heard a story of Johnny the Bagger? He did a small thing, which made people come back again and again to small grocery shop.