About Jane Nurmala

Hi, I'm a 16 years old girl from Tampere, and currently studying business in TREDU. I welcome you to read our blog and my articles about business and many other subjects. Enjoy!

Customer Service Reputation

Nowadays when we have the internet, your company’s reputation (whether it’s good or bad) can spread like a wild fire. That’s why you have to take care of it. It’s a big factor when we are making business.

Studies show that a satisfied customer will tell 2-3 people about his experience with your company. An unhappy consumer will share their dissatisfaction with 8-10 people. Some will push that number to twenty.
Lesson: keep your customers happy. That’s the first thing good reputation requires.

Here are listed 3 most common mistakes that effect to your company’s possible bad reputation:

1. Staying out of Social Media
Example. Let’s say you own a restaurant. A customer has heard good things about your restaurant, but wants to check the customer service, menu, etc. from the internet beforehand. You don’t have your own website, so the customer will try to check it from a random forum. From there he will find out from one unsatisfied customer, that the food is bad, customer servants are rude, etc.
Now from his point of view, your company has a bad reputation. You lost him as a customer.

2. Lack of Awareness
Common problem some companies face, is the belief that reputational damage could never happen to them. Do not get too arrogant, you can never be too aware of the risks.

3. Responding by Anger to Feedback
Simple; people will remember the bad customer service situation better, if they don’t get treated right even after they have informed the staff about it.

When you have accomplished the good reputation, keep up the good work!
It won’t remain by itself.

The Importance of the Cultures: How important it is to speak different languages in Customer service?

Simple: it just is.

Every customer is a potential buyer. But how can you know when a random customer comes to your shop and doesn’t speak your language?
You don’t. That’s why you have to study different languages.

Obviously you make a good impression when you can speak the customer’s language if he or she is a foreigner.
In worst case the customer knows only his or her own language, and you can’t speak it, so you’re incapable to help the customer.

We don’t want this to happen, don’t we.

But in the first place, this will help you get the job. After it, you can start using your skills.

What makes a good customer service?

Good customer service is important in any company. If the customer is treated badly, I bet the sales don’t work so well.
So here I have listed some tips you can get a minor knowledge about serving customers:
Well, what makes good customer service? You.
Imagine yourself to the customer’s place. What would you want, what would you need?
Always make the customer feel comfortable. Especially in Finland, even the slightest uncomfortable moment might make the customer leave.
If the small talk doesn’t work with the customer, offer for instance some beverages, if possible. Offer some extra services. Offer some discounts. If you have a positive experience of your company’s product or services, tell that. Make yourself the customers friend. Read the customer. Analyze his or her personality.
So all in all:
Being well prepared, and with the right attitude and manners, you can make good customer service.