About Liis Tali

I am Liis and I´m an Estonian. Started working in the field of customer service at quite a young age. So decided finally to have a proper education in that field. I also like cooking..right now I am dreaming of food :)

School year from my perspective

School year from my perspective!

When I first started TREDU, I didn´t know what to expect from it. There was a lot of questions in my head.

Am I going to like it? Are the people likable?   Is it going to be too hard for me? Is it going to be fun?

All these questions have gotten an answer now … I like it, Most of them are, no it is not too hard and yes it has been a lot of fun!

Some of the fun things we did: We went to Kuru, we organized the Christmas party, we have had a lot of projects, lot of quests etc.

Kuru: We gathered on the school parking lot at 8 o´clock in the morning. Kirsi was specific not to be late 😀 When we got to Kuru there were people from International Wilderness Guide studies waiting for us, they had been in the forest for quite some time now. They had planned a lovely day for us which included walking in the forest and finding out new things about it, good food cooked on the open fire, games and other activities.

Now in April they are coming to visit us and we have to plan an interesting day for them.

IMG_2923

IMG_2921

 

Christmas Party: At first everybody was a bit skeptic about planning that party, does anybody even come? Somebody had a good idea to put up a box for Christmas greetings on the main hall. They were red by the Santa Claus on the stage. We organized games where even the teachers took part and we sang.It was a great fun and the people actually came.

 

Me as a customer servant

Me as a customer servant

Having the experience of being a customer servant, I can say that anything can happen  I have a couple of very interesting happenings I would like to share with you.

A father and a child (4-5 yrs.) walked in. They took all the things they needed. They came to me to pay. Everything was normal, so far so good. But the father refused to buy bubblegum for the child. Then the consequences followed. The child got mad, took his little fist and punched the father into the groin, as hard as he could. Here´s what happened next: Father was really embarrassed, child was really confused and I was bursting with laughter. It was wrong to laugh I know, but you can´t really hold it in you if something like that happens.

Here´s another weird thing that happened, a girl came and she was buying something small. As she was standing there I noticed that her flys were undone. I thought that I am doing a good thing and I told her that. I was of course a bad idea… she was so embarrassed and then I was so embarrassed. We were both red from the face and then she left in a hurry. Take notice that when she left her flys were still undone.

My friends Reet and Käki working hard 🙂

liis2

 

Your customers are not coming back. Why?

Your customers are not coming back. Why?

Many businesses have problems with customers not coming back..why?

Is it because of the bad customer service? not making the customers happy? not having a community ?

Firstly you have to be sure that your staff is qualified, motivated and that they want to do the job. Customer servers are the ones giving the first and usually the last expression about the business.

Go on and try to make your customers feel special. Everybody likes to get a bit of extra attention.  If you have customers who are coming in a little often than the others, make them loyal customers.  Have some benefits for the loyal customers (lower prices, cup of coffee, small gifts etc.). Even small things make people happy and give them the feeling of warmth about your business.

If people leave with good feelings it is sure that the word spreads and they are not coming back alone the next time.

If you see that there are not a lot of customers coming back, do research, see what you could change to please people more.

Advertise, advertise, advertise!!

excellent-customer-service-milwaukee