I’m going to tell you about good customer service, what I think it’s like.
Some people claim customer service is easy, but that’s not true. It’s easy to forbit the problems but only right way is to have plans for every situation, because everything wont always go as planned.
Give your customer what they want. Though, it’s important to remember that your customers may not want to buy your products or services. If you try to sell something someone does not want, you will just get them mad.
Make communication easy. If you want to keep your customers, you need to make everything as easy as you can for them. What you need to do is make incredibly easy to communicate with you – not leave that part to them. Having an application won’t keep customers happy, you have to put the effort in to make it work.
So what excactly is good customer service? That is something nobody can teach you – you need time. You’re going to have to put some effort into really understanding their needs and point of view, that’s an ongoing process.
1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it.
2. Take under notice that your subordinates will treat customers as you treat them.
3. For good customer service, do more than is required.
4. If a customer makes a request, do everything you can.
5. Keep customers updated.
There are some things that we can all start with, hope you read my text all the way here!