First I’m telling about my own experiences about the customer service. Most of them have been good, but some of them have been bad too, of course. If the customer servant is positive and helpful, you feel glad to go there again. Sometimes the customer servant can be in a bad mood, because a bad day or some personal thing, but they shouldn’t bring their bad mood to work. For example, if the customer servant is not talking politely or not using positive body language, you don’t feel very glad to go there again.
For me, the most important thing in customer service is being polite and proper. You have to have good speaking skills: language skills, polite language, small talk skills. One of the most important things in serving your customer and making him/her feel good to come again is good body language: making an eye contact and smiling. Shaking hands is also very polite. It’s very good to take well the feedback from the customers, even if it’s not good. You have to be and stay professional even if the customer gets irritating or nervous.
For me one of the most important things in customer service is proper clothing. You must look professional and clean in your customers eyes. It’s also important that you have comfritable clothes at work.
For me the most challenging thing in customer service would be staying calm and professional in difficult situations. My strengths are sociality and good speaking skills. I’m not afraid to talk with different kind of customers. I can use few languages well, and I can use also very polite language. I also always remember to use good body language. It’s very kind and important to make an eye contact when you are speaking with your customer.
I’m going to tell you about good customer service, what I think it’s like.
Some people claim customer service is easy, but that’s not true. It’s easy to forbit the problems but only right way is to have plans for every situation, because everything wont always go as planned.
Give your customer what they want. Though, it’s important to remember that your customers may not want to buy your products or services. If you try to sell something someone does not want, you will just get them mad.
Make communication easy. If you want to keep your customers, you need to make everything as easy as you can for them. What you need to do is make incredibly easy to communicate with you – not leave that part to them. Having an application won’t keep customers happy, you have to put the effort in to make it work.
So what excactly is good customer service? That is something nobody can teach you – you need time. You’re going to have to put some effort into really understanding their needs and point of view, that’s an ongoing process.
1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it.
2. Take under notice that your subordinates will treat customers as you treat them.
3. For good customer service, do more than is required.
4. If a customer makes a request, do everything you can.
5. Keep customers updated.
There are some things that we can all start with, hope you read my text all the way here!
How often does the product meet your expectations? Click here and you´ll see what I mean...there are hundreds of such examples on the internet.
To attract consumers companies assure us that their quality is the best, the item is unique, delivery is fast and so on. They promise a lot of benefits which are not always true. It works until consumers learn the actual value of the product or service. Most probably customers will leave the company, they won´t buy the product or use the service again.
False advertising is a wrong way to make business.
BUT! Everybody makes mistakes. Sometimes producers don´t mean to lie, but some small accidents happen and they may adversely affect company´s reputation. In this case it is important to inform the customers about what is going on.
Let´s have an example : some online shop is famous with it´s low prices and fast delivery, but because of Christmas sales it is hard to deliver all the items on time.Simple message, like: “Sorry, we have a lot of orders this week, your order will arrive 2 days later” will still keep positive impression about company´s services. Keeping customers posted on shows that producer/company cares.
Nowadays when we have the internet, your company’s reputation (whether it’s good or bad) can spread like a wild fire. That’s why you have to take care of it. It’s a big factor when we are making business.
Studies show that a satisfied customer will tell 2-3 people about his experience with your company. An unhappy consumer will share their dissatisfaction with 8-10 people. Some will push that number to twenty.
Lesson: keep your customers happy. That’s the first thing good reputation requires.
Here are listed 3 most common mistakes that effect to your company’s possible bad reputation:
1. Staying out of Social Media
Example. Let’s say you own a restaurant. A customer has heard good things about your restaurant, but wants to check the customer service, menu, etc. from the internet beforehand. You don’t have your own website, so the customer will try to check it from a random forum. From there he will find out from one unsatisfied customer, that the food is bad, customer servants are rude, etc.
Now from his point of view, your company has a bad reputation. You lost him as a customer.
2. Lack of Awareness
Common problem some companies face, is the belief that reputational damage could never happen to them. Do not get too arrogant, you can never be too aware of the risks.
3. Responding by Anger to Feedback
Simple; people will remember the bad customer service situation better, if they don’t get treated right even after they have informed the staff about it.
When you have accomplished the good reputation, keep up the good work!
It won’t remain by itself.
What is the most important in Customer service :
Most important part of your company is customer service,Every company, shops, supermarkets should have best customer service without customers or customer service you really don’t have a business.So remember to have these importance steps for better customer service in your company.
Good customer service: The customer service entails delivering goods or services to your customer in a way that is effective and fair.Good customer service is all about bringing customers back.Many businesses focus on reducing prices or ramping up promotions to attract customers. However, when customers come into contact with business, you want them to leave with a positive experience, and come back to do business with you again.
Keeping customers happy: You must provide a level of service that is better than that of your competitors. Training is the key to emphasizing customer service in your organization. Employees should learn to treat customers like individuals. Business owners should encourage good habits, such as greeting customers with a smile (even over the phone).Employees should be well-mannered and considerate.
Getting Feedback: Getting feedback from your customers is an excellent way to track and measure your level of service. You should not only benchmark your company against your competition, but also against the goals you set for yourself. Once again you must remember you are trying to not only meet, but exceed your customer’s expectations. Written surveys are one way to gage customer satisfaction.
Photo prepared by Farhad Sediqi
Simple: it just is.
Every customer is a potential buyer. But how can you know when a random customer comes to your shop and doesn’t speak your language?
You don’t. That’s why you have to study different languages.
Obviously you make a good impression when you can speak the customer’s language if he or she is a foreigner.
In worst case the customer knows only his or her own language, and you can’t speak it, so you’re incapable to help the customer.
We don’t want this to happen, don’t we.
But in the first place, this will help you get the job. After it, you can start using your skills.
Although not every one of us works in services sector, but every one of us is a customer. We always notice if salesman is not friendly enough, if waitress is unconfident or if someone of the personnel is not competent.
Unfortunately people always(!!!) notice, when something goes wrong. Don´t ever think: “It´s not a big deal”! Customers will remember your mistakes!
You, as a person, who works in field of customer service you should do your best to your company`s reputation maintain strong. Be attentive, be awake!
People want somebody to care about them, this is our nature. Give a smile, be friendly, do small pleasant things, like a free candy for kid, who came to cafeteria with his family.
Think how you want others to treat you and act the same way.
Have you ever heard a story of Johnny the Bagger? He did a small thing, which made people come back again and again to small grocery shop.
CC Together Each Achives More
A good teamwork is a very important part in business, as you need to work in a team whenever there is a team work.
Teamwork is an important part in business when you need to complete a project that is worth developing and refining the skill that will help you to make a valuable contribution to the team.
What makes a good team?
A good team is made by dividing all the work into equal and fair parts to every member of the team. Also, the team is good when all the members of the team follow the rules and do their designated work on time and the members are friendly to each other rather than being rude. If, the members don’t get along, it may be difficult to do the tasks and may result that some of the members don’t do their work or may leave the team. If someone does that, the team will get a lot stress, because there is too much work to do for the whole team.
What is Your role in a team?
Your role in a team is usually decided by the whole group. But, if there is a case that you don’t know what your role is you should ask from other team members. After you are done with your assigned work, ask from other team members what to do next, or if you could help other members in any way.
The Importance Of Culture
Culture is a big part of business these days due to the international businesses or companies.
Doing business on a global basis requires a good understanding of different cultures, because what works in your country might not work well in other countries, and sometimes the gestures could be confused as an insult or as an inappropriate way.
The business culture in Finland is, when a customer walks in a shop the salesperson says ‘hi’ and asks the customers if they need any help and if the customer says no then the salesperson leaves but if they say yes then they just help them to find the product and leave after that to do their other chores. In Finland the salesperson don’t do small talk with the customers whereas in England when a customer walks in a shop, the salesperson do little small talking with the customer and are very polite.
In Finland the salesperson are polite too, but they don’t show it that much, they only smile and talk in a polite way, but in England the salesperson talk much more and are more outgoing with the customers.
My own experience
My own experiences in different place of the world have been quite different, for example in Finland I usually have to ask help from the salesperson if I want some help in finding a product. But, in India, for example the salesperson asks what I need and displays the product and it’s faster that way to pay and leave the shop.