You know that moment when you have to do an assignment with a group and your members are acting a fool or just aren’t following the orders and you just want to go out of control well no need to with a few tips you will sure to make your members work and have an awesome team. First of all you want to inform all members about the situation and get them involved. Then you get a clear idea of them to keep them focused on the team work. Also keep a fantastic atmosphere between your team, always keep them motivated and on track. If your team is still lousy, unmotivated, and just plain unable to work with there is always a thing to do in this situation, come up with an idea that will get your team up and going such as giving them a reason to finish their work.
Your Role in a Team
When you’re in a team and you don’t know what you should do in the team should always ask and try to play the important role in your team. Always ask when need or you can even help your team members as much as possible. Keep your team in high spirit pop funny jokes and keep them happy and joyful.
Even I have had weird teams but the best way is just to embrace it and make the best out of it and always try to be the one to create the good atmosphere in the team you are working in.
Besides that warm fuzzy feeling you get from being nice to people. Good customer service can make you or your company lots of moneyz. By putting in a little effort you can bring in more customers without so much advertising. Advertising can be expensive so you want to keep the customers it brings in.
How enjoyable is your work. If you just put a little bit of effort into what you do, everything will be more enjoyable. Being friendly will create a positive atmosphere. Even something simple like being organized to better suit your customers. Everything you do extra will keep you busy and make you and your customers happy.
Motivation is key. If you can motivate yourself to keep giving oh so great customer service your company will profit. You can also try to motivate other co-workers around you.
Customer service is a big part of marketing nowadays.There are no sales without customers, so at any situation companies should try to maintain the highest standards and be able to do it right the first time because good customer service will be noticed, but bad customer service situation will sink to customers’ minds.
From Wikipedia we can find that “customer service is the provision of service to customers before, during and after a purchase.” It is a general, but very true concept, because customers are interested not only in a product but also in additional elements of service they receive. They expect customer servants to be ready, willing and able.
Sometimes customers can be rude and their problems can be weird, but high level service is always joyfully doing ‘whatever it takes’. And, of course, smiling! It is a symbol of successful customer service. It shows to customers that you are really thankful for your business and worth its weight in gold.
According to Efraim Turban: “customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Actually realizing your customer’s needs and paying attention to details are essential. If you can understand your customers and pay attention to their problems, you will be able to exceed their expectations.
by Ksenia Karhu
I was a witness of the story that happened in the green grocery shop: For the shop it was the same Sunday morning as ever, with a queue of people hunting for fresh fruit and vegetables, beside one little thing: there was a man in the queue with his little daughter crying and asking her father to buy a doll. She was annoying everyone who was in the shop and, of course the man was in a bad mood and hurry to go away. Finally it was his turn to buy; he asked for some vegetables and was going home when a shop assistant said: “We have fresh cherry-plums that have come today; they are so sweet and delicious! Would you like to taste one, dear? Stop crying and take a berry, honey.” And an old lady gave one berry to a little girl who stopped crying and was looking at the shop assistant. The girl ate the berry, smiled and asked for another one. Her father bought an extra kilogram of cherry-plums and went home in a better mood, because his child stopped bothering him. This story shows to us how important is going the extra mile. No one knows if the man’s daughter will remember about her doll, but what is clear to me is that he will come back! Actually, customer service is all about bringing your customers back; sending them away in a good mood to bring themselves and their friends back and form relationships with them.
Although not every one of us works in services sector, but every one of us is a customer. We always notice if salesman is not friendly enough, if waitress is unconfident or if someone of the personnel is not competent.
Unfortunately people always(!!!) notice, when something goes wrong. Don´t ever think: “It´s not a big deal”! Customers will remember your mistakes!
You, as a person, who works in field of customer service you should do your best to your company`s reputation maintain strong. Be attentive, be awake!
People want somebody to care about them, this is our nature. Give a smile, be friendly, do small pleasant things, like a free candy for kid, who came to cafeteria with his family.
Think how you want others to treat you and act the same way.
Have you ever heard a story of Johnny the Bagger? He did a small thing, which made people come back again and again to small grocery shop.
Customer servants, those helpful employees in shops and stores who give help with out asking… Or they should give. Their mission is help customer and find out their needs but usually it will be missing. Of course, in different countries the culture is also different and that means that the customer service is different too. My opinion is that every customer servant should give help as much as customer needs. Like me when I was younger!
I was 12years old when I was working in my uncles’ shop. I was so excited about doing work there and earning some extra money. My job was adding prices to products and help customers as much as they needed. I remember when one old woman came there and there was a steep floor to down stairs. She gave me the shopping list and I did all her shopping’s by myself and she gave me a little tip for that. I was so proud of myself! I did good thing and she promised come back next time when she needs something.
I think that was good example of that how good customer servant would work: smile, ask help whit out asking and help customer as much as you can!
Photo grapher: My sister Maria