What Makes a Good Team

You know that moment when you have to do an assignment with a group and your members are acting a fool or just aren’t following the orders and you just want to go out of control well no need to with a few tips you will sure to make your members work and have an awesome team. First of all you want to inform all members about the situation and get them involved. Then you get a clear idea of them to keep them focused on the team work. Also keep a fantastic atmosphere between your team, always keep them motivated and on track. If your team is still lousy, unmotivated, and just plain unable to work with there is always a thing to do in this situation, come up with an idea that will get your team up and going such as giving them a reason to finish their work.

Your Role in a Team

When you’re in a team and you don’t know what you should do in the team should always ask and try to play the important role in your team. Always ask when need or you can even help your team members as much as possible. Keep your team in high spirit pop funny jokes and keep them happy and joyful.

Even I have had weird teams but the best way is just to embrace it and make the best out of it and always try to be the one to create the good atmosphere in the team you are working in.

Highfive

Schanny

 

Importance of Customer Service

Besides that warm fuzzy feeling you get from being nice to people. Good customer service can make you or your company lots of moneyz. By putting in a little effort you can bring in more customers without so much advertising. Advertising can be expensive so you want to keep the customers it brings in.

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How enjoyable is your work. If you just put a little bit of effort into what you do, everything will be more enjoyable. Being friendly will create a positive atmosphere. Even something simple like being organized to better suit your customers. Everything you do extra will keep you busy and make you and your customers happy.
Motivation is key. If you can motivate yourself to keep giving oh so great customer service your company will profit. You can also try to motivate other co-workers around you.

What Customer Service Is

Customer service is a big part of x_ef34d08bmarketing nowadays.There are no sales without customers, so at any situation companies should try to maintain the highest standards and be able to do it right the first time because good customer service will be noticed, but bad customer service situation will sink to customers’ minds.

From Wikipedia we can find that “customer service is the provision of service to customers before, during and after a purchase.” It is a general, but very true concept, because customers are interested not only in a product but also in additional elements of service they receive. They expect customer servants to be ready, willing and able.

Sometimes customers can be rude and their problems can be weird, but high level service is always joyfully doing ‘whatever it takes’. And, of course, smiling! It is a symbol of successful customer service. It shows to customers that you are really thankful for your business and worth its weight in gold.

According to Efraim Turban: “customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Actually realizing your customer’s needs and paying attention to details are essential. If you can understand your customers and pay attention to their problems, you will be able to exceed their expectations.

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by Ksenia Karhu

I was a witness of the story that happened in the green grocery shop: For the shop it was the same Sunday morning as ever, with a queue of people hunting for fresh fruit and vegetables, beside one little thing: there was a man in the queue with his little daughter crying and asking her father to buy a doll. She was annoying everyone who was in the shop and, of course the man was in a bad mood and hurry to go away. Finally it was his turn to buy; he asked for some vegetables and was going home when a shop assistant said: “We have fresh cherry-plums that have come today; they are so sweet and delicious! Would you like to taste one, dear?  Stop crying and take a berry, honey.” And an old lady gave one berry to a little girl who stopped crying and was looking at the shop assistant. The girl ate the berry, smiled and asked for another one. Her father bought an extra kilogram of cherry-plums and went home in a better mood, because his child stopped bothering him. This story shows to us how important is going the extra mile. No one knows if the man’s daughter will remember about her doll, but what is clear to me is that he will come back! Actually, customer service is all about bringing your customers back; sending them away in a good mood to bring themselves and their friends back and form relationships with them.

The importance of customer service: you can change everything for better.

blogAlthough not every one of us works in services sector, but every one of us is a customer. We always notice if salesman is not friendly enough, if waitress is unconfident or if someone of the personnel is not competent.

Unfortunately people always(!!!) notice, when something goes wrong. Don´t ever think: “It´s not a big deal”! Customers will remember your mistakes!

You, as a person, who works in field of customer service you should do your best to your company`s reputation maintain strong. Be attentive, be awake!

People want somebody to care about them, this is our nature. Give a smile, be friendly, do small pleasant things, like a free candy for kid, who came to cafeteria with his family.
Think how you want others to treat you and act the same way.
Have you ever heard a story of Johnny the Bagger? He did a small thing, which made people come back again and again to small grocery shop.

Me as a customer servant

Customer servants, those helpful employees in shops and stores who give help with out asking… Or they should give. Their mission is help customer and find out their needs but usually it will be missing. Of course, in different countries the culture is also different and that means that the customer service is different too. My opinion is that every customer servant should give help as much as customer needs. Like me when I was younger!

I was 12years old when I was working in my uncles’ shop. I was so excited about doing work there and earning some extra money. My job was adding prices to products and help customers as much as they needed. I remember when one old woman came there and there was a steep floor to down stairs. She gave me the shopping list and I did all her shopping’s by myself and she gave me a little tip for that. I was so proud of myself! I did good thing and she promised come back next time when she needs something.

I think that was good example of that how good customer servant would work: smile, ask help whit out asking and help customer as much as you can!

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Photo grapher: My sister Maria

Attitude is everything

 
By Benjamin Sewell

Attitude is everything

Attitude chart

By Benjamin Sewell

Being in the same work place doing the same job day in day out for 10 years can be a bit daunting for some people and in a lot of circumstances the level of customer service gets worse and worse . I can tell you customers notice, when there’s no heart or life at the other end.

We have a duty to bring top quality service to our faithful customers, so the question is how do we keep ourselves motivated for long periods of time?

Attitude people!!

A wise man once said (maybe me) it’s not the situation you’re in that makes you happy or in this case

a good customer servant but it’s how you react to the situation you’re in, so in other words ATTITUDE IS EVERYTHING!

If we put our hearts and souls into the work, I believe success is waiting for us.

Working in my own company with my dad for 10 years, I learnt a lot about motivation and attitude from him. He was a great example to me every morning waking me up smiling and singing ready for the day’s work, even though ahead of him is hours of hard labor.

Evaluate yourself according to the chart above. Are you a I do/I can person or are you a I can’t/I won’t person ? With each decision or situation you face in your life, what type of outcome do you want?

 Every day brings new opportunities for you to say either I do or I won’t, but the best thing about this you, yes you control your own future
I believe that as you become an I do, I will type of people your lives will not only be successful but enjoyable for yourselves and people around you.

Links: http://thinksimplenow.com/happiness/positive-attitude-happy-life/
http://www.attitudeworks.com.au/AW_pages/attitudes/at_work/at_work.html
              http://www.careerealism.com/attitudes-workplace-get-ahead/

What Makes A Good Team And What Is Your Role In That?

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CC Together Each Achivies More

CC Together Each Achives More

A good teamwork is a very important part in business, as you need to work in a team whenever there is a team work.

Teamwork is an important part in business when you need to complete a project that is worth developing and refining the skill that will help you to make a valuable contribution to the team.

What makes a good team?

A good team is made by dividing all the work into equal and fair parts to every member of the team. Also, the team is good when all the members of the team follow the rules and do their designated work on time and the members are friendly to each other rather than being rude. If, the members don’t get along, it may be difficult to do the tasks and may result that some of the members don’t do their work or may leave the team. If someone does that, the team will get a lot stress, because there is too much work to do for the whole team.

What is Your role in a team?

Your role in a team is usually decided by the whole group. But, if there is a case that you don’t know what your role is you should ask from other team members. After you are done with your assigned work, ask from other team members what to do next, or if you could help other members in any way.

The Importance Of Culture in Business

   The Importance Of Culture

Culture is a big part of business these days due to the international businesses or companies.

Doing business on a global basis requires a good understanding of different cultures, because what works in your country might not work well in other countries, and sometimes the gestures could be confused as an insult or as an inappropriate way.                                                 

Comparing countries

The business culture in Finland is, when a customer walks in a shop the salesperson says ‘hi’ and asks the customers if they need any help and if the customer says no then the salesperson  leaves but if they say yes then they just help them to find the product and leave after that to do their other chores. In Finland the salesperson don’t do small talk with the customers whereas in England when a customer walks in a shop, the salesperson do little small talking with the customer and are very polite.
In Finland the salesperson are polite too, but they don’t show it that much, they only smile and talk in a polite way, but in England the salesperson talk much more and are more outgoing with the customers.

 

My own experience

My own experiences in different place of the world have been quite different, for example in Finland I usually have to ask help from the salesperson if I want some help in finding a product.  But, in India, for example the salesperson asks what I need and displays the product and it’s faster that way to pay and leave the shop.